Reducing anxiety and getting patients, visitors and staff where they need to go quickly and stress-free is the benchmark of hospital wayfinding. In a sprawling medical campus, this becomes even more important.
The Sheba Medical Campus comprises 650 dunam of open spaces and 400,000 m2 of medical and service buildings. The campus has grown from a small military hospital to the largest medical center in the Middle East, with over 2 million visitors a year.
We developed an integrated, multi-lingual wayfinding approach to navigate the campus from the moment an appointment is scheduled, to arrival at the desired medical destination.
Our wayfinding combines a clustering, numbering and color coding system for simplifying and reducing medical zones and destinations, a personal map with a digital navigation system, along with physical spatial signage and shade routes throughout the campus.
Based on an approach of ‘progressive disclosure’ our proposed wayfinding eliminates overload and anxiety by providing only the information needed to get to the next step in the patient, visitor or staff destinations across the campus.
Navigation begins with a personal map sent with appointment scheduling, prior to patient arrival.
Physical signage at each of the hospital entrances directs visitors to key medical zones.
En route, more detailed signage, including department and facility information is provided serving as breadcrumbs to reaffirm users that they are in the right direction.
At intermediate destinations, including parking areas, intersections, building entrances or bus-stops signage directs to nearby venues.
Tree shaded routes along the major walking paths further aid in spatial orientation and offer relief from the harsh sun.